Scope:
This doc will show you how to enable call recording at the User, Call Queue, and Phone levels.
Requirements:
Login to the PBX portal (Office Manager or Above)
Enabling Call Recording on a User
Login to the PBX Portal
Once logged in navigate to the Users tab
Click on the name of the user you are trying to edit
Once editing the user look for the setting called Record User's Calls under the Profile Information header
Here you will be able to enable Call Recording for the entire user
Click on the Save button to confirm the changes
Enabling Call Recording on an Individual Phone
Following the same steps above, once you are editing the user go to the Phones tab
Click on the Name of the phone you are trying to edit
Once there you can enable call recording under the Record Calls option
Once done click the Save button to confirm the changes
Enabling Call Recording on a Call Queue
Once logged into the PBX portal head over to the Call Queues tab
Once there click on the name of the call queue you are looking to edit
Now look for the Record Calls to enable the recording of calls
Click on the Save button to confirm the changes