Many features in the PBX.io platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to [email protected]
|
Star Code | Feature Description |
<Call Park Queue Number>1 | Park a Call |
07<Extension Number> | Extension Pickup - Answer a Call that is ringing at another extension |
*50<Extension Number> | Auto Answer/Intercom (3 or 4 Digit Ext) |
*55<Call Park Destination>1 | Retrieve a call from a Call Park Queue |
*69 | Call Return |
*72<Forwarding Number> | Set Forward Destination |
*73 | DeActivate Forward |
*74 | Activate Night Mode (On Own User |
*75 | Deactivate Night Mode (On Own User) |
*78 | Activate Do Not Disturb |
*79 | DeActivate Do Not Disturb |
*80 | Activate Call Recording |
*81 | DeActivate Call Recording |
*87 | Deactivate Reject Anonymous Calls |
*88 | Make Agent Available for a Queue (Online) |
*88<Queue Extension> | Make Agent Available for a Specific Queue (Online) |
*89 | Make Agent Unavailable for a Queue (Offline) |
*89<Queue Extension> | Make Agent Unavailable for a Specific Queue (Offline) |
*90 | Activate Forward Busy |
*91 | DeActivate Forward Busy |
*92 | Activate Forward No Answer |
*93 | DeActivate Forward No Answer |
| Transfer to an Extension |
*97/5001 | Check Voicemail |
*99 | Transfer to Self |
Shortcut | Feature Description |
03<Extension Number> | Transfer a call directly to voicemail (3 or 4 digit extension) |
7[0-1][0-9] | Transfer a call to a Call Park Queue in the 700-719 Range for Parking without Callback |
7[2-9][0-9] | Transfer a call to a Call Park Queue in the 720-799 Range for Parking with Callback |
08<Extension Number> | Auto Answer/Intercom (3 or 4 digit extension) |
099<Destination Number> | Invoke the Account Code feature |
5000 | Unregistered Login to VMail (prompted for acct no and password) |
5001 | Registered Login to VMail (prompted for password only) |
5002 | Hot Desking Sign In (Click Here to learn how to Hot Desk) |
| Hot Desk/Hoteling Deactivate |
1 - All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to our operations center by email to [email protected].