Scope
Call Parking is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
Items Needed
Access to PBX Portal or Manager
Definitions
There are two types of call parking orbits supported on the PBXio system.
Directed - This is the traditional call parking feature where the person that performs the park simply transfers the caller to a Call Park Orbit. The orbit (also called a queue) must be pre-existing and must be empty in order for the parking attempt to work.
Dynamic - In this scenario, the person that performs the park will dial *** and the system will transfer the caller to any available orbit (the parker does not need to know the location of the orbit or if orbit is available or not). After receiving ***, the system will announce the orbit location.
Create Call Park Queue
Log into your PBX Portal as a manager
Click on Call Queues
Click on Add Call Queue
Fill out the form with the following:
Name: Can be any word(s) that is descriptive of the purpose
Extension: The extension must be between 700 and 799. (Queues in 720-799 have Ringback enabled). This number range is reserved for Directed Call Park Orbits in the system.
Type: Select Call Park
Click on Add
Repeat the steps above for each additional parking orbit you wish to u
Transferring Calls
Once the queue has been created and an MPK key has been configured as above, you may park any active call to the queue by transferring the caller to the MPK key or directly to the extension number of the parking orbit.
Retrieving Calls
To retrieve a call, any user may touch the MPK Key, or simply dial the Park Extension