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Accessing Call Recordings

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Written by Support
Updated over 2 months ago
  • Go to : pbx.io

  • Click on Call History



  • Click Filter to find the call you need by Date, User, Call Type, Caller Number, and Dialed Number



  • Click Listen to hear the recording



  • Click Download to download the call as a wav file and play it back on your PC or send it to someone else

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Retention

Call recordings are stored for a minimum of 30 days on a best effort basis. They may be held longer but there are no guarantees regarding total hold time. If you need longer storage options please contact [email protected]

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