Scope:
This document will walk you through on how to make calls, transfer calls, conference calls, record calls, use SMS/chat, and your check voicemail.
Requirements:
Registered Mobile App application
Make a Call
Via Contact Page
Make a Call Via the Dialpad
Press on the yellow dial pad icon in the lower right corner
Dial the number or extension you wish to reach
Press the phone icon at the bottom to start the call
Transfer a Call
Press Transfer from an active call
Select whether to transfer to a contact or dial a number
Dial or select the contact then choose whether to use a blind or attended transfer
NOTE: Learn more about blind and attended transfers here
Conference Calling
Record a Call
Chat & SMS
Chat between users is enabled by default, however, SMS must be enabled by your service provider. Please contact your service provider for more information
Select the Messaging tab
Tap the yellow and white pencil icon in the lower right corner
Type in the phone number or contact you would like to message and press Send
Active chats will then appear on this tab. You can select them to send messages in the same thread
Check Your Voicemail
Tap the voicemail icon
Here you will be able to view any voicemail messages that have been left for you
You can sort through them by new, saved, and trash. To change the sorting, click the drop-down arrow next to Voicemail in the top right and select what you would like to sort by
Tap on the voicemail to see the following options