Scope:
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal
Requirements:
A Login to the Manage Portal
Deskphone
How to Access Button builder (Office Managers)
Login In to you Manage Portal
Click the Inventory tab > Then click Phone Hardware > Then Click on SNAPbuilder
You will then be on the SNAPbuilder Launcher
NOTE: On the Edit Phone Configuration side, you can search for your phone by entering your extension or entering your phones MAC Address which can be found on the back of the phoneOnce you have your phone, Press Start
Click the Inventory tab > Then click Phone Hardware > Then click on the Gear icon on the right side of the phone you are trying to access
How to Access SNAPbuilder (Basic Users)
Login in to the Manager Portal
Click the Phones tab > Then click on the Gear icon on the right side of the phone
SNAPbuilder
NOTE: Button 1 should always be set to your Line Appearance, do not change it as it's by default
You are now on the SNAPbuilder Page. Here, you can see your phone with the MAC Address and also how many buttons you can customize based on your phone.
Click on any button number on the right and you will see "Select a Feature"
Line Appearance - line registration to the device
Shared Line Appearance - adds a shared line that can be added to multiple devices
Users (BLF) - allows us to see the present status of another extension, can also be used to call the extension
Call Park - allows you to park the active call and also use the button to retrieve the call at a later point
Speed Dial - allows calling a specific destination either on-net or off-net
The phone should have no more than 1 Line Appearance
You can also add a Custom Label to make it easier for you when you add a button
Once you have made the changes on your phone's keys, Click the Up-Arrow Key right next to the Save button and then click on Save and Resync.
Your phone will restart or resync the configuration you have made and will implement the changes to the phone