Scope:
The following article will show you how to manually register a Polycom phone.
Items Needed:
Polycom Phone
Access to Web GUI
Obtaining Registration Information
Log into Manager Portal
Navigate to Phones
NOTE: Office Managers can navigate to Users > select the user > Phones
Select Phone Info for the phone you wish to register.
NOTE: You will only see the information if the phone model is set to Manual or Softphone
Take note of the listed information.
Click Cancel when you are finished
Find IP Address
Click the Home key
Scroll and select Settings
Scroll and select Status
Scroll and select Network
Scroll and select TCP/IP Parameters
There you will find the IP address of the phone
Configuring the Phone
Using any web browser navigate to the IP address of the phone
Log in. The default credentials are admin / 546
If these do not work, contact your current service provider or the vendor the phones were purchased from
Once logged in, navigate to Settings > SIP
Click on the plus next to Outbound Proxy
Under Address enter the Outbound Proxy from the portal
Under Server 1 fill out the Address field with the Domain, we retrieved from the portal
Click on Save located at the bottom of the page
In the Web GUI, hover over Settings and click on Lines
Under the Lines page, click on the plus next to Authentication to reveal the drop-down
Fill out the following fields:
Display Name: Name of the User at the Extension
Address: Username from the Manager Portal
Label: Name of the User at the extension
User ID: Username from the Manager Portal
Password: Password from the Manager Portal
Once click on Save at the bottom of the page
Once done the phone should appear as registered on the manager portal