Scope:
This document outlines the concept of sites and site managers.
Requirements:
Access to Manager Portal
Sites
A “Site” is a configurable group of Users and applications inside a domain.
Allows for another level of granularity of management providing more flexibility and access to larger organizations/domains.
A “Site” can be tagged to a user, call queue, conference bridge, AA, and indirectly to resources like Phone numbers and MAC addresses in inventory.
Custom Music on Hold can be enabled for all Users in the Site.
New Page to manage Sites and quickly report on resource allocation.
New Scope, “Site Manager” will allow access to Site in a similar format to “Office Manager” but limited to just the resources in the site.
Site Managers
Site Managers can do the following:
Edit Users
Add Call queues
Edit Numbers linked to resources it controls
Edit MAC Addresses for users at Site
Modify MOH for its site which all site users will default to.
Site Managers can see the following limited to their site…
Call history
Active Call info (live and historic stats)
Resource counts (including API support)
Users
Call Queue
Inventory
Music on Hold
