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Group Chat

S
Written by Support
Updated over 2 months ago

Scope:

The following article will show you how to use Group Chat in the Manager Portal.

Requirements:

  • Access to Manager Portal

Using Group Chat on Manager Portal

Starting a new conversation

  1. To access group chat, log into the Portal with any scope.

  2. Click on the Start a new conversation button in the top right of the Contacts Dock.

  3. Continue to the new conversation box and add the user participants to the new conversation. Press Start to create the session.

Edit Conversations

  1. Once in the group conversation, you can:

    • Add/remove participants

    • Change the conversation name (the change will be seen by all users in the conversation)

    • Leave the conversation

    • Delete the conversation

  2. All of these actions can be accessed within the conversation header.

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