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Toggle Call Recording

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Written by Support
Updated over 2 months ago

Scope:

This document will show you how to enable call recording on the conference call system user.

Requirements:

  • Office manager level access to PBX Portal

How to Enable Call Recording

  1. Login to the Manager portal

  2. Click on the Users tab. (If you do not see that click on Manage organization and then Users.)
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  3. Uncheck the box next to Hide System Users.
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  4. Find the Conference user and click on the name.
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  5. In the Profile Information section, there you will see the option to Record User's Calls, set that to yes and click Save.
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How to listen to the calls

  1. Click on Call History.
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  2. Find the call and click on the speaker icon.


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