Scope:
This document will outline how to change answering rules on a user.
Requirements:
Office Manager level access to manager portal.
Change Rules
Go to Users.
Click on the User you want to edit.
Go to Answering Rules.
Click and drag the arrow buttons next to the answering rules to re-order them
Click Save.
Verification (Optional)
You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.
