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Change Answering Rules

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Written by Support

Scope:

This document will outline how to change answering rules on a user.

Requirements:

  • Office Manager level access to manager portal.

Change Rules

  1. Go to Users.
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  2. Click on the User you want to edit.

  3. Go to Answering Rules.
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  4. Click and drag the arrow buttons next to the answering rules to re-order them
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  5. Click Save.
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Verification (Optional)

You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.
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