Scope:
The following steps will allow you to time frames for use with call routing. It is best practice to create two timeframes for each domain: Business Hours and Holidays.
Requirements:
Access to PBX Manager as Office Manager or Reseller role
Create a New Time Frame
Using any web browser log into the PBX Manager.
From the top navigation menu click on Time Frames.
Click Add Time Frame.
Choose a descriptive name for the time frame.
Select when you would like the time frame to occur:
Always: Applies 24/7. Primarily used for routing for an unspecified period of time
Days of the Week and Times: Recurring Range of days and times. Primarily used for Business Hours or scheduling rules
Specific dates or ranges: Specified dates in the future. Primarily used for holidays or scheduled closings
Click Save
Example: Always
Click Add Time Frame
Name: Always
When: Always
Click Save.
Example: Business Hours
Click Add Time Frame
Name: Always
When: Days of the week and times
Select the checkboxes for Monday, Tuesday, Wednesday, Thursday, and Friday. The system will default to 9 AM to 5 PM for each day.
Click Save.
Example: Holidays
Click Add Time Frame
Name: Holidays
When: Specific dates or ranges
Using the calendar icon select the date for each holiday you want to add
For additional dates use the green add icon at the right
Click Save.
Verification (Optional)
You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.
