Scope:
The following article will show you how to add multiple agents to a call queue.
Requirements:
Access to Manager Portal.
Log in to the Manager Portal
Once logged navigate over to the Call Queues tab.
Click on the Person icon of the call queue you want to add agents to.
Click on Add Agents.
There you will be able to click on the Agent Phone box and able to see the available agents add in a drop-down box or be able to enter the name/extension of the user and select them.
You may also add a Remote Agent by entering the phone number you wish to ring
NOTE: Remote agents do not track active calls, and do not respect Max Simultaneous CallsConfigure the agent settings
Click Save Agent.
Click Done