Scope
Users can now configure DTMF settings on each level of the Auto Attendant designer. The three new settings are timeout before first digit, timeout after last digit, and max digits to accept.
Items Needed
Login to PBX.io
Channel partner access or higher
The manager portal allows users with a scope of Reseller and higher to adjust the following settings for each individual Auto Attendant.
Timeout before first digit: This allows users to set the amount of time needed to pass before a caller is directed to the If no key is pressed routing. This is useful for Auto Attendants that are being used to play messages before forwarding as you can limit the timeout to 1 second instead of giving the caller a chance to dial an extension.
Timeout after last digit: This option allows users to set the amount of time a caller has after pressing a digit. This is useful for Auto Attendants that do not have Dial by Extension enabled since the user can route calls for the dial pad menu immediately, or give callers a little more time to press the menu options or dial extensions if desired.
Max digits to accept: This option limits the number of digits a caller can dial within an Auto Attendant when selecting an option. This is useful for limiting calls to user extensions or dial pad menu options since a user can limit the caller's options to one key for option settings
How to Set Custom DTMF Settings.
Log into the Portal with a scope of Reseller or higher and navigate to the Auto Attendants tab and press edit for your desired auto at
Next click on the Options button for the menu prompt
Select Set Custom on the options you wish to customize
Use the sliders to adjust the settings as desired
NOTE: The sliders for both timeout settings are in seconds