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Auto Attendant: Route a DID

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Written by Support
Updated over 2 months ago

Method 1: Route to Auto Attendant Using Call Routing User (Preferred)

  • Using the top bar click on Users

  • Click on the Call Routing user

  • Click on the Answering Rules tab

  • Click the Edit icon next to the Answering Rule you wish to modify

  • Select the checkbox for Always

  • In the field next to Always begin typing the extension number of the Auto Attendant you wish to use.This should be a number between 5004 and 5999. As you type the number you will see the list of available Auto Attendants.Click on the one you wish to use.

  • Click Save

Method 2: Route DID directly to Auto Attendant

  • Using any web browser log in to PBX.ioo

  • Using the top bar click on Inventory

  • Click on the Edit icon at the right of the phone number you wish to use

  • Change Treatment to Auto Attendant

  • In the field below enter the extension number of the Auto Attendant you wish to use.This should be a number between 5004 and 5999. As you type the number you will see the list of available Auto Attendants.Click on the one you wish to use.

  • Click Save

Conclusion

Your DID will immediately begin flowing to the Auto Attendant

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